Terms and Conditions

Enclosed Vehicle Transport

Last Updated: 15/01/2026

These Terms and Conditions (“Terms”) govern the provision of vehicle transport services by Enclosed Vehicle Transport (“we”, “us”, “our”) to the customer (“you”, “your”). By making a booking, paying a deposit, or using our services, you agree to be bound by these Terms.

1. Services Provided

1.1    Enclosed Vehicle Transport provides enclosed vehicle transport services along the east coast of Australia.
1.2   Services are provided on a scheduled, route-based system unless otherwise agreed in writing.
1.3   We transport passenger vehicles and motorcycles using enclosed transport.
1.4   Motorcycles are transported under the same terms and conditions as passenger vehicles, and all clauses relating to vehicle condition, liability, insurance, personal belongings, delays, and limitation of liability apply equally to motorcycles unless expressly stated otherwise.
1.5   We do not transport loose goods, personal effects, or hazardous materials unless expressly agreed in writing.

2. Booking and Payment

2.1     All bookings must be made via our booking system, website, or written confirmation.
2.2   Once a booking is confirmed, no refunds will be issued under any circumstances.
2.3   Credits may be issued at our discretion only, subject to availability and operational constraints.
2.4   Credits:

    • Are non-transferable
    • Have a validity period of 12 months from issue
    • Are subject to revised pricing, routes, and availability at the time of rebooking

2.5   Failure to utilise a credit within the validity period will result in forfeiture.
2.6   Any vehicle or motorcycle with a declared or estimated value exceeding AUD $1,000,000 is subject to individual quotation and manual approval prior to transport. Online or automated bookings do not constitute acceptance for vehicles exceeding this value.
2.7   We reserve the right to request supporting documentation, including proof of value or insurance, for high-value vehicles prior to confirming transport.

3. Cancellations and Changes

3.1    Customer-initiated cancellations or date changes do not entitle the customer to a refund.
3.2   Date changes are subject to route availability, operational scheduling, and additional charges where applicable.
3.3   Missed pickups caused by customer unavailability, incorrect details, or access issues will be treated as a cancellation.

4. Vehicle Condition, Batteries, and Disclosure

4.1    Vehicles must be delivered in roadworthy, operable condition, unless prior written approval is given.
4.2   Vehicle batteries must be in good health and fully charged at the time of pickup.
4.3   We accept no liability for battery failure, flat batteries, electrical faults, warning lights, immobiliser issues, or any faults relating to the vehicle’s electrical system before, during, or after transport.
4.4   You must disclose prior to transport:

    • Mechanical faults
    • Fluid leaks
    • Low ground clearance
    • Modified suspension
    • Aftermarket bodywork or wheels

4.5   We reserve the right to refuse transport of any vehicle deemed unsafe or unsuitable at pickup, without refund.

5. Vehicle Inspection, Photos, and Acceptance

5.1   Vehicles are visually inspected at pickup and delivery.
5.2   Photographs will be taken at collection and delivery to document the condition of the vehicle.
5.3   These photographs, together with the delivery condition report and signed delivery acceptance, are deemed agreed by both parties.
5.4   Our liability concludes at the time the delivery condition is signed off or otherwise acknowledged at drop-off.
5.5   Any claims for damage must be:

    • Noted at the time of delivery, and
    • Submitted in writing within 24 hours of delivery

5.6   Failure to comply with this process may result in claim rejection.

6. Personal Belongings

6.1   Vehicles should be delivered with all personal belongings removed.
6.2   As the value and nature of personal items are unknown to us, we are not held responsible for any loss of or damage to belongings left inside the vehicle.
6.3   We do not inspect vehicles for personal items and do not handle, secure, or inventory any belongings.
6.4   Our service is limited to driving the vehicle on and off the transport truck only.

7. Liability and Insurance

7.1    Our liability is limited to the extent permitted by Australian Consumer Law.
7.2   We are not responsible for:

    • Pre-existing damage
    • Mechanical failure
    • Battery or electrical system faults
    • Alarm or immobiliser issues
    • Aftermarket accessories or loose items

7.3   Vehicles are transported at the owner’s risk, subject to our insurance policy terms.
7.4   Any insurance claim is subject to policy conditions, excess payments, and insurer assessment and approval.

8. Delays

8.1    Estimated pickup and delivery times are indicative only and not guaranteed.
8.2   We are not liable for delays caused by traffic, weather, mechanical breakdown, road closures, acts of God, or force majeure events.
8.3   Delays do not entitle the customer to a refund or compensation.

9. Access and Collection

9.1    The customer is responsible for ensuring safe and legal access at pickup and delivery locations, including adequate clearance for enclosed transport vehicles.
9.2   Additional charges may apply where access is restricted, additional handling is required, or waiting time exceeds reasonable limits.

10. Authority to Transport

10.1    By booking, you warrant that you are the legal owner of the vehicle or authorised by the legal owner to arrange transport.
10.2   We are not responsible for disputes regarding ownership or authority.

11. Limitation of Liability

11.1    To the maximum extent permitted by law, our liability is limited to the cost of the transport service.
11.2   We exclude liability for indirect, incidental, or consequential loss.

12. Australian Consumer Law

12.1    Nothing in these Terms excludes rights guaranteed under the Australian Consumer Law (ACL) that cannot be lawfully excluded.
12.2   Where permitted, remedies are limited to re-supply of services or refund of the service cost at our discretion.

13. Governing Law

13.1    These Terms are governed by the laws of Australia.
13.2   Any disputes will be subject to the jurisdiction of the courts of the relevant Australian state or territory.

14. Acceptance

14.1   By proceeding with a booking, you acknowledge that you have read, understood, and accepted these Terms and Conditions in full.